Certificate In Handling a Difficult Customer Online Course

Learn How to Deal with Difficult Customers and Situations

Certificate In Handling a Difficult Customer Online Course

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€199

Save €70 (26%)
OFF RRP €269
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Learn How to Deal with Difficult Customers and Situations

Handling difficult customers may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. By improving the focus of your thoughts and feelings, how you manage stress and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life.

This customer service online training course offers guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well.

By the end of this Handling a Difficult Customer Online Short Course, you will be able to:

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances

Course Fast Facts:

  1. Easy to follow and understand
  2. Only 6 to 8 hours of study is required
  3. Unlimited, lifetime access to online course
  4. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  5. You can study from home or at work, at your own pace, in your own time
  6. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

This course is internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Other Career Development Courses

Are you hoping to advance your career? The range of career development soft skills courses at Courses For Success can help you achieve success!

Please Note: We have included reviews from our Personal Success Program as we provide this free program with every course.

Module One: Getting Started

By the end of this course, you will be able to:

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances

Module Two: The Right Attitude Starts with You

  • Be Grateful
  • Make Gratitude a Habit
  • Keep Your Body Healthy
  • Invoke Inner Peace

Module Three: Stress Management (Internal Stressors)

  • Irritability
  • Unhappiness With Your Job
  • Feeling Underappreciated
  • Not Well Rested

Module Four: Stress Management (External Stressors)

  • Manage Your Work Space
  • Loud Work Environment
  • Co-Worker Relations
  • Demanding Supervisor

Module Five: Transactional Analysis

  • What is Transactional Analysis
  • Parent
  • Child
  • Adult

Module Six: Why are Some Customers Difficult

  • They Have Truly Had a Bad Experience and Want to Vent
  • Want Someone to be Held Accountable
  • They Have Truly Had a Bad Experience and Want Resolution
  • They are Generally Unhappy

Module Seven: Dealing with the Customer Over the Phone

  • Listen to the Customer’s Complaint
  • Build Rapport
  • Do Not Respond with Negative Words or Emotion
  • Offer a Verbal Solution to Your Customer

Module Eight: Dealing with the Customer In Person

  • Listen to the Customer’s Concerns
  • Build Rapport
  • Respond with Positive Words and Body Language
  • Aside from Words

Module Nine: Sensitivity in Dealing with Customers

  • Customers who are Angry
  • Customers who are Rude
  • Customers with Different Cultural Values
  • Customers who Cannot be Satisfied

Module Ten: Scenarios of Dealing with a Difficult Customer

  • Angry Customer
  • Rude Customer
  • A Customer from Another Culture
  • An Impossible to Please Customer

Module Eleven: Following up With a Customer Once You Have Addressed Their Issue

  • Call the Customer
  • Send the Customer an Email
  • Mail the Customer a Small Token
  • Snail-Mail a Handwritten or Typed Letter

Module Twelve: Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Open entry

Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

  • Adobe Acrobat Reader 

Customer Reviews

5 star
50%
4 star
30%
3 star
13%
2 star
5%
1 star
2%
(3466)
Average rating 4 out of 5 stars

12 December 2019 09:18:04 AM

Awesome information

12 December 2019 08:58:19 AM

Great content

12 December 2019 08:41:34 AM

Great content

12 December 2019 08:34:54 AM

Great first course

12 December 2019 05:22:12 AM

The course was very informative and really gets you thinking about what you are missing out on and what you could accomplish if you put forth some extra effort.

11 December 2019 03:03:58 PM

Very informal and I learned alot

10 December 2019 04:38:46 PM

Be prepared for a lot of introspection with this one - very good questions

10 December 2019 08:42:21 AM

Thank you for creating this course.

9 December 2019 10:06:11 PM

Excellent course

3 December 2019 04:33:57 PM

Good Content

3 December 2019 09:24:14 AM

Good tips.

2 December 2019 06:02:31 PM

Very useful.

1 December 2019 10:01:20 PM

I learned about procrastination and eat that frog first. I learned goal setting, the 20/80 rule, handling tasks, the 1 minute and 5 munutes rule, prioritization of urgent/umportant and urgent/umimportant, trivial, its 4 segments, case studies of the otherwise, the SMART concept to goal, accepting mistake and bouncing back and put myself on track.

1 December 2019 08:28:15 PM

I learned organizing has to do with decluttering prioritizing and decide on things you want and need to keep, things that can be donated which are much more useful for others and things that are no longer useful or damaged that goes to bin. Think about document organization and desk work place organization that saves time and effective and productive working habit. Learned about procrastination and bad habits that disallow us from achieving our goals.

1 December 2019 05:11:19 PM

Its great learning on how to Create Personal Success. I learned that Imagination that creates Positive Mind then Dreams and Goal setting around Purposeful life that builds confidence self esteem persistence will power faith to stay focused and to be an expert in your areas of life has to do with imagination and positive self talk. Learning new things which are at uour best state and avoiding auto pilot and boredom or depression and learned something about relationships fependency.

27 November 2019 02:48:39 PM

A fantastic course. Well worthwhile. Thank you :)

25 November 2019 09:50:26 PM

Very informative. My organisation skill has improved a great deal.

25 November 2019 04:00:39 AM

It was a great privilege to have studied this course. My Organizational skill has improved. I also gave a new motivation towards reaching my goals and achieving success in life.

24 November 2019 03:48:47 PM

Very helpful information and easy to understand and It can be put into practice immediately

23 November 2019 06:13:18 PM

I enjoyed this course it was easy to understand, short, uncluttered and to the point. Thank you

Load more reviews Loading...
About this Course

Learn How to Deal with Difficult Customers and Situations

Handling difficult customers may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. By improving the focus of your thoughts and feelings, how you manage stress and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life.

This customer service online training course offers guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well.

By the end of this Handling a Difficult Customer Online Short Course, you will be able to:

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances

Course Fast Facts:

  1. Easy to follow and understand
  2. Only 6 to 8 hours of study is required
  3. Unlimited, lifetime access to online course
  4. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  5. You can study from home or at work, at your own pace, in your own time
  6. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

This course is internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Other Career Development Courses

Are you hoping to advance your career? The range of career development soft skills courses at Courses For Success can help you achieve success!

Please Note: We have included reviews from our Personal Success Program as we provide this free program with every course.

Module One: Getting Started

By the end of this course, you will be able to:

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances

Module Two: The Right Attitude Starts with You

  • Be Grateful
  • Make Gratitude a Habit
  • Keep Your Body Healthy
  • Invoke Inner Peace

Module Three: Stress Management (Internal Stressors)

  • Irritability
  • Unhappiness With Your Job
  • Feeling Underappreciated
  • Not Well Rested

Module Four: Stress Management (External Stressors)

  • Manage Your Work Space
  • Loud Work Environment
  • Co-Worker Relations
  • Demanding Supervisor

Module Five: Transactional Analysis

  • What is Transactional Analysis
  • Parent
  • Child
  • Adult

Module Six: Why are Some Customers Difficult

  • They Have Truly Had a Bad Experience and Want to Vent
  • Want Someone to be Held Accountable
  • They Have Truly Had a Bad Experience and Want Resolution
  • They are Generally Unhappy

Module Seven: Dealing with the Customer Over the Phone

  • Listen to the Customer’s Complaint
  • Build Rapport
  • Do Not Respond with Negative Words or Emotion
  • Offer a Verbal Solution to Your Customer

Module Eight: Dealing with the Customer In Person

  • Listen to the Customer’s Concerns
  • Build Rapport
  • Respond with Positive Words and Body Language
  • Aside from Words

Module Nine: Sensitivity in Dealing with Customers

  • Customers who are Angry
  • Customers who are Rude
  • Customers with Different Cultural Values
  • Customers who Cannot be Satisfied

Module Ten: Scenarios of Dealing with a Difficult Customer

  • Angry Customer
  • Rude Customer
  • A Customer from Another Culture
  • An Impossible to Please Customer

Module Eleven: Following up With a Customer Once You Have Addressed Their Issue

  • Call the Customer
  • Send the Customer an Email
  • Mail the Customer a Small Token
  • Snail-Mail a Handwritten or Typed Letter

Module Twelve: Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Open entry

Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

  • Adobe Acrobat Reader 
(3466)
Average rating 4 out of 5 stars
5 star
50%
4 star
30%
3 star
13%
2 star
5%
1 star
2%

12 December 2019 09:18:04 AM

Awesome information

12 December 2019 08:58:19 AM

Great content

12 December 2019 08:41:34 AM

Great content

12 December 2019 08:34:54 AM

Great first course

12 December 2019 05:22:12 AM

The course was very informative and really gets you thinking about what you are missing out on and what you could accomplish if you put forth some extra effort.

11 December 2019 03:03:58 PM

Very informal and I learned alot

10 December 2019 04:38:46 PM

Be prepared for a lot of introspection with this one - very good questions

10 December 2019 08:42:21 AM

Thank you for creating this course.

9 December 2019 10:06:11 PM

Excellent course

3 December 2019 04:33:57 PM

Good Content

3 December 2019 09:24:14 AM

Good tips.

2 December 2019 06:02:31 PM

Very useful.

1 December 2019 10:01:20 PM

I learned about procrastination and eat that frog first. I learned goal setting, the 20/80 rule, handling tasks, the 1 minute and 5 munutes rule, prioritization of urgent/umportant and urgent/umimportant, trivial, its 4 segments, case studies of the otherwise, the SMART concept to goal, accepting mistake and bouncing back and put myself on track.

1 December 2019 08:28:15 PM

I learned organizing has to do with decluttering prioritizing and decide on things you want and need to keep, things that can be donated which are much more useful for others and things that are no longer useful or damaged that goes to bin. Think about document organization and desk work place organization that saves time and effective and productive working habit. Learned about procrastination and bad habits that disallow us from achieving our goals.

1 December 2019 05:11:19 PM

Its great learning on how to Create Personal Success. I learned that Imagination that creates Positive Mind then Dreams and Goal setting around Purposeful life that builds confidence self esteem persistence will power faith to stay focused and to be an expert in your areas of life has to do with imagination and positive self talk. Learning new things which are at uour best state and avoiding auto pilot and boredom or depression and learned something about relationships fependency.

27 November 2019 02:48:39 PM

A fantastic course. Well worthwhile. Thank you :)

25 November 2019 09:50:26 PM

Very informative. My organisation skill has improved a great deal.

25 November 2019 04:00:39 AM

It was a great privilege to have studied this course. My Organizational skill has improved. I also gave a new motivation towards reaching my goals and achieving success in life.

24 November 2019 03:48:47 PM

Very helpful information and easy to understand and It can be put into practice immediately

23 November 2019 06:13:18 PM

I enjoyed this course it was easy to understand, short, uncluttered and to the point. Thank you

Load more reviews Loading...

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Now Only €199 Save €70 (26%)
OFF RRP €269
Delivery Method

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Benefits:
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  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
  • 12 month online access,  24/7 anywhere.
  • Complement your individual course purchase.
  • Internationally recognized by the IAOTS.
  • Thousands of positive reviews.
  • Limited Time Offer - Ends Soon.
 

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Course Summary

Course ID No.: 020HDCOSC
Delivery Mode: Online
Course Access: Unlimited Lifetime
Time required: Study at your own pace
Course Duration: 6-8 Hours
Qualification: Certificate

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