Certificate In Call Centre Training Online Course

Lift Your Confidence & Your Sales Numbers To New Heights

Certificate In Call Centre Training Online Course

NOW ONLY

€149

Save €120 (45%)
OFF RRP €269
Get Info Pack

Boost Your Sales Numbers with Our Call Center Training Online

Call center certification programs like our certificate in call centre training online course will equip call center employees with the knowledge to handle a variety of situations that constantly arise in a busy environment.

Call centers have become an integral part of customer service strategies for medium and large size businesses. Call centers with well trained professional employees can deliver prompt outstanding service in the most efficient manner. Team members who are capable of meeting and exceeding customer service and sales benchmarks in this, at times hectic atmosphere, are valued employees.
High performing call center performers can command significant remuneration in the form of salaries as well as performance bonus payments. Taking Call Center Training online gives employees the critical skills to answer inquiries, overcome any objections and know when and how to close a sale.

As students of this call center management certification program, you will learn to develop key sales and service skills that will help you boost your sales numbers. Critically, if you move into a management position, you will have the skills necessary to improve the overall performance of a sales team.

Join one of our customer service certification programs today!

After completing this call center training online, you will be able to:

  • Have a complete understanding of call center strategies
  • Recognize the different types of motivations to buy
  • Be able to create Specific Measurable Achievable Realistic Timely (SMART) Goals
  • Become acquainted with strategies to make communication effective
  • Use correct telephone etiquette
  • Set realistic standards to measure performance against


Quick Course Facts:

  1. Content is structured in an easy to follow format making it easy to understand.
  2. Approximately 8 hours of call center training study is needed
  3. Students of the online course are granted unlimited, lifetime access.
  4. The course is delivered completely online and available 24/7 from any computer or Smartphone
  5. The course can be studied in your own time from home or at work
  6. Students who successfully complete the course are awarded a Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

This course is internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Other Sales and Marketing Courses

You can never learn too much when working in sales and marketing, so if you’d like to hone your skills, browse through our range of sales and marketing soft skills courses!

Module One - Getting Started

Module Two - The Basics (Part 1)

  • Defining buying motives
  • Establishing a call strategy
  • Prospecting
  • Qualifying

Module Three - The Basics (Part 2)

  • Getting beyond the gate keeper
  • Controlling the call
  • Difficult customers
  • Reporting

Module Four - Phone Etiquette

  • Preparation
  • Building rapport
  • Speaking clearly - tone of voice
  • Effective listening

Module Five - Tools

  • Self - Assessments
  • Utilizing sales scripts
  • Making the script your own
  • The sales dashboard

Module Six - Speaking like a STAR

  • S = Situation
  • T = Task
  • A = Action
  • R = Result

Module Seven - Types of Questions

  • Open questions
  • Closed questions
  • Ignorant redirection
  • Positive redirection
  • Negative redirection
  • Multiple choice redirection

Module Eight - Benchmarking

  • Benchmark metrics
  • Performance breakdown
  • Implementing improvements
  • Benefits

Module Nine - Goal Setting

  • The importance of goals
  • SMART goals
  • Staying committed
  • Motivation
  • Overcoming limitations

Module Ten - Key Steps

  • Six success factors
  • Staying customer focused
  • The art of telephone persuasion
  • Telephone selling techniques

Module Eleven - Closing

  • Knowing when it's time to close
  • Closing techniques
  • Maintaining the relationship
  • After the sale

Module Twelve - Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Customer Reviews

5 star
60%
4 star
27%
3 star
6%
2 star
5%
1 star
1%
(96)
Average rating 4 out of 5 stars

3 October 2019 11:58:56 AM

great

3 October 2019 11:53:34 AM

good

2 October 2019 11:47:47 AM

great

24 September 2019 12:23:15 PM

The Customer Service online course is well written and informative. I am looking forward to utilising the knowledge I have gained through this course.

26 July 2019 03:41:15 PM

great and straight forward

9 July 2019 11:28:34 PM

Great and informative course

27 June 2019 07:59:57 AM

Very practical and useful!

15 April 2019 05:29:18 AM

very informative in terms of customer services and helpful as to dealing with customer related situations.

13 April 2019 01:46:57 PM

It was awesome! I learnt a lot from this. Thanks :)

9 March 2019 05:57:34 AM

loved the course. it was very informative with lots of knowledge as well as tips

7 February 2019 09:29:01 PM

the review questions after each module were beneficial

7 February 2019 02:01:38 AM

review questions after each module were beneficial

7 February 2019 01:56:49 AM

great content and liked the review questions after each module.

7 February 2019 01:56:31 AM

great content and liked the review questions after each module.

7 February 2019 01:56:02 AM

great content and liked the review questions after each module.

7 February 2019 01:55:48 AM

great content and liked the review questions after each module.

28 November 2018 06:35:15 AM

i liked this course but did find it very long, one for the weekend rather than after a days work.

22 November 2018 01:50:44 PM

I really enjoyed this unit. Many servers should laso study this unit. This is one element of buying and selling that is remise in so many ways

13 November 2018 07:10:16 PM

good

20 August 2018 08:30:40 PM

very good

Load more reviews Loading...
About this Course

Boost Your Sales Numbers with Our Call Center Training Online

Call center certification programs like our certificate in call centre training online course will equip call center employees with the knowledge to handle a variety of situations that constantly arise in a busy environment.

Call centers have become an integral part of customer service strategies for medium and large size businesses. Call centers with well trained professional employees can deliver prompt outstanding service in the most efficient manner. Team members who are capable of meeting and exceeding customer service and sales benchmarks in this, at times hectic atmosphere, are valued employees.
High performing call center performers can command significant remuneration in the form of salaries as well as performance bonus payments. Taking Call Center Training online gives employees the critical skills to answer inquiries, overcome any objections and know when and how to close a sale.

As students of this call center management certification program, you will learn to develop key sales and service skills that will help you boost your sales numbers. Critically, if you move into a management position, you will have the skills necessary to improve the overall performance of a sales team.

Join one of our customer service certification programs today!

After completing this call center training online, you will be able to:

  • Have a complete understanding of call center strategies
  • Recognize the different types of motivations to buy
  • Be able to create Specific Measurable Achievable Realistic Timely (SMART) Goals
  • Become acquainted with strategies to make communication effective
  • Use correct telephone etiquette
  • Set realistic standards to measure performance against


Quick Course Facts:

  1. Content is structured in an easy to follow format making it easy to understand.
  2. Approximately 8 hours of call center training study is needed
  3. Students of the online course are granted unlimited, lifetime access.
  4. The course is delivered completely online and available 24/7 from any computer or Smartphone
  5. The course can be studied in your own time from home or at work
  6. Students who successfully complete the course are awarded a Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

This course is internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Other Sales and Marketing Courses

You can never learn too much when working in sales and marketing, so if you’d like to hone your skills, browse through our range of sales and marketing soft skills courses!

Module One - Getting Started

Module Two - The Basics (Part 1)

  • Defining buying motives
  • Establishing a call strategy
  • Prospecting
  • Qualifying

Module Three - The Basics (Part 2)

  • Getting beyond the gate keeper
  • Controlling the call
  • Difficult customers
  • Reporting

Module Four - Phone Etiquette

  • Preparation
  • Building rapport
  • Speaking clearly - tone of voice
  • Effective listening

Module Five - Tools

  • Self - Assessments
  • Utilizing sales scripts
  • Making the script your own
  • The sales dashboard

Module Six - Speaking like a STAR

  • S = Situation
  • T = Task
  • A = Action
  • R = Result

Module Seven - Types of Questions

  • Open questions
  • Closed questions
  • Ignorant redirection
  • Positive redirection
  • Negative redirection
  • Multiple choice redirection

Module Eight - Benchmarking

  • Benchmark metrics
  • Performance breakdown
  • Implementing improvements
  • Benefits

Module Nine - Goal Setting

  • The importance of goals
  • SMART goals
  • Staying committed
  • Motivation
  • Overcoming limitations

Module Ten - Key Steps

  • Six success factors
  • Staying customer focused
  • The art of telephone persuasion
  • Telephone selling techniques

Module Eleven - Closing

  • Knowing when it's time to close
  • Closing techniques
  • Maintaining the relationship
  • After the sale

Module Twelve - Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

(96)
Average rating 4 out of 5 stars
5 star
60%
4 star
27%
3 star
6%
2 star
5%
1 star
1%

3 October 2019 11:58:56 AM

great

3 October 2019 11:53:34 AM

good

2 October 2019 11:47:47 AM

great

24 September 2019 12:23:15 PM

The Customer Service online course is well written and informative. I am looking forward to utilising the knowledge I have gained through this course.

26 July 2019 03:41:15 PM

great and straight forward

9 July 2019 11:28:34 PM

Great and informative course

27 June 2019 07:59:57 AM

Very practical and useful!

15 April 2019 05:29:18 AM

very informative in terms of customer services and helpful as to dealing with customer related situations.

13 April 2019 01:46:57 PM

It was awesome! I learnt a lot from this. Thanks :)

9 March 2019 05:57:34 AM

loved the course. it was very informative with lots of knowledge as well as tips

7 February 2019 09:29:01 PM

the review questions after each module were beneficial

7 February 2019 02:01:38 AM

review questions after each module were beneficial

7 February 2019 01:56:49 AM

great content and liked the review questions after each module.

7 February 2019 01:56:31 AM

great content and liked the review questions after each module.

7 February 2019 01:56:02 AM

great content and liked the review questions after each module.

7 February 2019 01:55:48 AM

great content and liked the review questions after each module.

28 November 2018 06:35:15 AM

i liked this course but did find it very long, one for the weekend rather than after a days work.

22 November 2018 01:50:44 PM

I really enjoyed this unit. Many servers should laso study this unit. This is one element of buying and selling that is remise in so many ways

13 November 2018 07:10:16 PM

good

20 August 2018 08:30:40 PM

very good

Load more reviews Loading...

We provide a 7 Day Money Back Refund on all Courses

Now Only €149 Save €120 (45%)
OFF RRP €269
Delivery Method

Online - Certificate

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Special Offer

 

Receive The Personal Success Training Program FREE, When You Purchase This Course - Limited Time Remaining!  (Value €300)

 

The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
  • 12 month online access,  24/7 anywhere.
  • Complement your individual course purchase.
  • Internationally recognized by the IAOTS.
  • Thousands of positive reviews.
  • Limited Time Offer - Ends Soon.
 

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Course Summary

Course ID No.: 020CCT
Delivery Mode: Online
Course Access: Unlimited lifetime
Time required: Study at your own pace
Course Duration: 6-8 Hours
Qualification: Certificate

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